1. How can I contact you?

You can contact us by sending an email to support@ellectrolife.com. Our customer support team will be happy to assist you with any questions or concerns you may have.

2. Where are your products shipped from?

Our products are sourced from various suppliers and manufacturers around the world. As a dropshipping store, we work with trusted partners who ship the products directly to our customers from their warehouses located in different countries.

3. Can I get a refund on my products?

Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please refer to our refund policy for more information on how to initiate a return.

4. How long does shipping take?

The shipping time varies depending on the product and the destination. Generally, it takes between 5 to 12 business days for the products to arrive. However, please note that due to factors such as customs clearance and unforeseen circumstances, shipping times may be longer in some cases.

5. Do you offer international shipping?

Yes, we offer international shipping to most countries worldwide. However, please note that there may be certain restrictions and additional fees for shipping to certain locations. You can check the availability and shipping options for your country during the checkout process.

6. Can I track my order?

Yes, we provide tracking information for most of our orders. Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.

7. What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. You can choose your preferred payment method during the checkout process.

8. Are your products covered by a warranty?

Yes, our products are covered by a manufacturer's warranty. The warranty period may vary depending on the product. If you encounter any issues with your purchased item during the warranty period, please contact our customer support team, and we will assist you in resolving the issue.

9. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for certain products. If you are interested in purchasing a large quantity of items, please contact our customer support team with the details of your request, and we will provide you with more information on the available discounts.

10. How can I cancel or change my order?

If you need to cancel or make changes to your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once the order has been shipped, we may not be able to make any changes or cancellations.